Desktop Support

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Experience Requirements:

  • Experience in standard help desk procedures
  • Initial point of contact for troubleshooting network applications and hardware and software PC and printer problems 
  • Setup computer systems for new users and instruct on access to company systems including, email, and desktop applications
  • Remote troubleshooting and application support
  • Assist with the support of the IP based phone systems – setup of new users and office moves
  • Support users’ mobile communications devices including mobile phones
  • Assist with support of multi-function office printers and desktop printers
  • Make recommendations and implement enhancements for increased up-time, performance and reliability
  • Experience with Office 365/Microsoft Azure highly desirable
  • Ensure all end-user equipment is kept up to date with security patches and feature upgrades
  • Logs all help desk interactions, tracks and routes problems and requests and documents resolutions.

Education Requirements:

Bachelors degree in related field 

Kord Technologies offers a positive and friendly atmosphere with opportunities for advancement and personal growth. Salary is commensurate with experience. Benefits include 401(k), medical, dental, life, vision, tuition reimbursement, STD and LTD insurance. 

Kord Technologies is an equal opportunity employer including but not limited to EOE/Minorities/Females/Vet/Disabled employer.

Disability Accessibility Accommodation:  If you require an accommodation to navigate or apply to our careers site, please send your request to: or call: (256) 489-2346

Location: Huntsville, AL
Apply for this Position Job code: 1000122
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